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[RSS]: The new VIP program: your questions answered


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The new VIP program: your questions answered

After we reported on the update to LEGO's VIP program last month, many of you encountered problems and raised questions and concerns about it in the comments.

Most of the initial teething troubles have now been sorted out but there's still a lot about the update that's unclear, so we collated your questions and asked the Director of the VIP program to provide some answers.

"The premise behind the new program", he tells us, "is to put us on track where it’s possible to make significant improvements over time. Previously, that wouldn’t have been possible. We are aware that there are current pain points, but these will be improved, as well as new aspects added that we’re really excited to roll out over time."

You'll find answers to the specific points you raised after the break.

Continue reading »

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