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Do you give product feedback?

You have probably noticed that at the back of instruction manuals there's an invitation to give feedback about the set for the chance of winning a prize.

But, do you actually do so? I don't: I've never considered it worthwhile, because the chances of me winning something are negligible.

However, I was having a chat with a LEGO designer friend of mine recently who, quite rightly, said that that is not the point. He said that giving feedback via the survey is the most direct way to influence future sets. He added that it's all very well moaning about quality issues and design flaws and so on here and elsewhere, but nobody in the company is going to read them. If you want to voice your concerns and have them acted upon, use the product feedback survey because there's a process in place within the company to deal with it.

If you don't like a certain feature of a set, find different shades of bricks in it, or you want more like it in the future, completing the survey is the best way to get your message across. For example, if everyone who buys 31120 Medieval Castle leaves feedback saying they want more sets like it, the message will be heard and, who knows, maybe we'll see a return of a Castle theme...

I'm interested to find out whether you've ever submitted feedback, so please complete the poll after the break.

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